vk111 Privacy Policy — How We Protect Your Personal Data
Your privacy matters to vk111. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and what rights you have as a vk111 account holder in Bangladesh. We are committed to transparency and the secure handling of every piece of information you share with us.
Our Commitments
What vk111 Promises on Privacy
Before you read the full policy below, here is a plain-language summary of vk111's core commitments to every player in Bangladesh. These commitments are binding and enforceable through the full policy text.
Your Data is Never Sold
vk111 does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial purposes. Your information is used solely to operate, improve, and secure the vk111 platform and to comply with legal obligations.
Industry-Standard Encryption
All data transmitted between your device and the vk111 platform is encrypted using TLS (Transport Layer Security) protocols. Sensitive fields such as passwords and payment credentials are stored using one-way hashing and tokenisation, never in plain text.
You Control Your Data
You have the right to access, correct, export, and request deletion of your personal data held by vk111 at any time. Submit a data request through our support team at [email protected] and we will respond within 30 days in accordance with our data subject rights procedure.
Marketing is Always Opt-In
vk111 will never send you promotional emails, SMS messages, or WhatsApp notifications without your explicit consent. You may withdraw marketing consent at any time through your account settings or by contacting support. Withdrawal of marketing consent does not affect your ability to use the platform.
Clear Data Retention Limits
vk111 retains personal data only for as long as it is necessary to provide the Service or to comply with legal and regulatory obligations. Once a retention period expires, data is securely deleted or anonymised. Retention periods for each category of data are specified in Section 7 of this policy.
Compliant with AML Standards
As a responsible gaming platform serving Bangladesh, vk111 applies internationally recognised Anti-Money Laundering (AML) and Know Your Customer (KYC) standards. Data collected for verification purposes is handled with strict confidentiality and used only for compliance purposes.
1 Introduction & Scope
This Privacy Policy ("Policy") is published by vk111 ("vk111", "we", "us", "our") and governs the collection, processing, storage, sharing, and deletion of personal data in connection with your use of the vk111 website at https://vk111.io and all associated services, mobile interfaces, games, and customer support channels (collectively, the "Service").
This Policy applies to all users who access or use the vk111 platform, including registered account holders, visitors who browse without registering, and individuals who contact vk111 through any support channel. By accessing the Service, you acknowledge that you have read and understood this Policy and that your use of the Service is subject to its terms.
This Policy should be read together with vk111's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions regarding the handling of personal data, this Policy shall prevail.
Scope Note: This Policy covers all personal data processing activities conducted by vk111. It does not cover the privacy practices of third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), payment processors (such as bKash, Nagad, Rocket, or Upay), or any other third parties whose services are accessible through or in connection with the vk111 platform. You should review the privacy policies of those third parties separately.
2 Personal Data We Collect
vk111 collects the minimum personal data necessary to operate the Service, verify player identity, process financial transactions, comply with legal obligations, and deliver a personalised, secure gaming experience. The categories of personal data we collect are set out below.
2.1 Registration Data
When you create a vk111 account, we collect: your full legal name, date of birth, gender (optional), residential address, email address, and mobile phone number. This information is required to create your account and verify that you meet the 21+ age requirement.
2.2 Identity Verification Data (KYC)
To comply with Know Your Customer (KYC) standards, we may request copies of: a government-issued photo identification document (National ID card, passport, or driving licence), proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days), and proof of payment method ownership. This data is processed solely for identity verification and anti-money laundering compliance.
2.3 Financial and Transaction Data
We collect records of all deposits, withdrawals, bonus credits, wager activity, and account balance changes. For payment processing, we collect the mobile wallet number or bank account details associated with your deposit method (e.g., your bKash or Nagad registered number, or card details for Visa/Mastercard transactions). Full card numbers are never stored by vk111 — card data is tokenised by our PCI-DSS compliant payment processor.
2.4 Usage and Behavioural Data
We automatically collect data about how you interact with the vk111 platform, including: pages visited, games played, bet amounts and outcomes, session duration, in-platform navigation paths, search queries, and feature usage patterns. This data is used to improve platform performance, personalise your experience, and identify problem gambling indicators for responsible gaming purposes.
2.5 Technical and Device Data
When you access vk111, we automatically collect: your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation.
2.6 Communications Data
If you contact vk111 through live chat, email, or WhatsApp, we retain records of those communications — including the content of messages, timestamps, and the support agent's responses — for quality assurance, dispute resolution, and audit trail purposes.
2.7 Marketing Preferences
Where you have provided explicit consent to receive marketing communications, we store a record of that consent, the date it was given, and any subsequent changes (e.g., withdrawal of consent). We also store your stated preferences regarding communication channels (email, SMS, WhatsApp) and promotional categories.
3 How We Collect Your Data
vk111 collects personal data through the following means:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, participate in promotions, or update your account settings.
- Automatically through technology — when you browse or use the vk111 platform, our servers, analytics tools, and cookies automatically record technical and behavioural data as described in Section 2.4 and 2.5.
- From third-party payment providers — when you initiate a deposit or withdrawal, your payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, Mastercard, etc.) shares transaction confirmation data with vk111 to reconcile your account balance.
- From identity verification services — vk111 may use third-party KYC and identity verification services to cross-reference the documents you provide against authoritative databases. These services return a verification outcome to vk111 but do not retain your data beyond the period required for the verification process.
- From fraud detection and AML monitoring tools — automated systems may flag account activity for manual review based on transaction patterns, login anomalies, or behavioural signals associated with prohibited conduct.
4 Why We Use Your Personal Data
vk111 processes your personal data on the following legal grounds and for the following purposes:
| Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account creation and management | Contractual necessity | Registration data, device data |
| Age and identity verification (KYC) | Legal obligation | Registration data, KYC documents |
| Processing deposits and withdrawals | Contractual necessity | Financial data, KYC data |
| Anti-money laundering (AML) compliance | Legal obligation | Financial data, KYC data, transaction history |
| Fraud prevention and security monitoring | Legitimate interest | Technical data, usage data, financial data |
| Responsible gaming monitoring | Legal obligation / Legitimate interest | Usage data, behavioural data, transaction data |
| Customer support and dispute resolution | Contractual necessity | Communications data, account data |
| Platform improvement and analytics | Legitimate interest | Usage data, technical data (anonymised) |
| Promotional communications | Consent | Registration data, marketing preferences |
| Legal compliance and audit | Legal obligation | All categories as required |
Legitimate Interests: Where vk111 relies on "legitimate interest" as the legal basis for processing, we have conducted a legitimate interests assessment and determined that our processing does not override your fundamental rights and freedoms. You may request a copy of this assessment by contacting [email protected].
5 Sharing Your Personal Data
vk111 does not sell your personal data. We share personal data only in the following limited and controlled circumstances:
5.1 Payment Service Providers
To process deposits and withdrawals, vk111 shares the minimum necessary data (such as your registered mobile number or bank account details) with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers process your data solely to execute the requested transaction and are bound by their own regulatory and contractual data protection obligations.
5.2 Identity Verification and KYC Providers
vk111 uses specialist third-party identity verification and KYC service providers to process the documents you submit during account verification. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than completing the verification service on vk111's behalf.
5.3 Game Technology Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymised player identifier and certain session data (such as stake, win/loss outcome, and game session duration) to facilitate game delivery, dispute resolution, and RNG audit trails. These providers do not receive your full name, contact details, or payment information.
5.4 Legal and Regulatory Disclosure
vk111 may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or in connection with the investigation of suspected money laundering, terrorist financing, fraud, or other serious criminal activity. Such disclosures are made without prior notice to the affected user where legally required.
5.5 Business Continuity
In the event of a merger, acquisition, restructuring, or sale of all or part of vk111's business, personal data held by vk111 may be transferred to the acquiring or successor entity. You will be notified of any such transfer and the privacy terms that will apply to your data following the transaction.
6 Cookies & Tracking Technologies
vk111 uses cookies and similar tracking technologies to operate the platform, remember your preferences, monitor session security, and analyse usage patterns. A "cookie" is a small text file stored on your device by your web browser when you visit a website.
6.1 Types of Cookies Used
- Essential Cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. These cannot be disabled without breaking core platform functionality.
- Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options to improve your experience across sessions.
- Analytics Cookies: Collect anonymised data about how users navigate the platform, which pages are visited most frequently, and where users encounter errors. This data informs platform improvements.
- Responsible Gaming Cookies: Track session duration and betting activity thresholds to support vk111's responsible gaming monitoring obligations and trigger in-platform reality check notifications.
6.2 Managing Cookies
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the vk111 platform, including your ability to log in, maintain a session, or access certain features. Instructions for managing cookies in common browsers are available through each browser's official help documentation.
No Third-Party Advertising Cookies: vk111 does not use third-party advertising or retargeting cookies. We do not serve behavioural advertising to vk111 users on external websites. All analytics and tracking cookies used on the vk111 platform are first-party or are operated by vetted service providers under strict data processing agreements.
7 Data Retention Periods
vk111 retains personal data for as long as necessary to fulfil the purpose for which it was collected, to maintain the Service, or to comply with legal and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Registration and account data | Duration of account + 7 years after closure | Legal / AML compliance |
| KYC and identity documents | Duration of account + 7 years after closure | Legal / AML compliance |
| Financial transaction records | 7 years from transaction date | Legal / AML / audit |
| Bet and game history | 5 years from date of activity | Dispute resolution / RNG audit |
| Customer support communications | 3 years from last interaction | Dispute resolution / quality |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of consent |
| Technical and device logs | 13 months from collection | Security monitoring |
| Anonymised analytics data | Indefinitely (no personal identifiers) | Platform improvement |
Upon expiry of the applicable retention period, personal data is securely deleted using industry-standard data destruction methods, or permanently anonymised such that it can no longer be associated with any identifiable individual.
8 Your Privacy Rights
As a vk111 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Subject Request" and include your registered email address and a description of your request. vk111 will acknowledge your request within 5 business days and respond in full within 30 days.
8.1 Right of Access
You have the right to request a copy of all personal data vk111 holds about you, together with information about how it is being used. We will provide this in a structured, readable format.
8.2 Right to Rectification
If any personal data vk111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as name and address, you may update these directly in your account settings or by contacting support.
8.3 Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. Please note that vk111 may be required to retain certain data for regulatory and legal compliance purposes even following a valid erasure request — in such cases we will explain which data must be retained and why.
8.4 Right to Data Portability
Where vk111 processes your personal data on the basis of consent or contractual necessity, you have the right to receive that data in a structured, commonly used, machine-readable format (e.g., CSV or JSON), and to request that it be transferred to another data controller where technically feasible.
8.5 Right to Object
You have the right to object to processing of your personal data where that processing is based on legitimate interest, including profiling for responsible gaming purposes. vk111 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is required for the establishment or defence of legal claims.
8.6 Right to Withdraw Marketing Consent
Where you have previously provided consent to receive marketing communications, you may withdraw that consent at any time. Withdrawal will take effect within 48 hours of receipt. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect your access to the vk111 platform or your account status.
9 Data Security Measures
vk111 implements a layered security framework designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:
- TLS Encryption in Transit: All data transmitted between your device and vk111 servers is protected by TLS 1.2 or higher, ensuring that your login credentials, payment data, and personal information cannot be intercepted during transmission.
- Password Hashing: Account passwords are never stored in plain text. vk111 uses bcrypt hashing with per-account salting, ensuring that even in the unlikely event of a database exposure, passwords cannot be recovered.
- Payment Tokenisation: Card payment data is handled exclusively by PCI-DSS compliant payment processors. vk111 never stores raw card numbers — only a non-sensitive token reference issued by the payment processor.
- Access Controls: Access to systems containing personal data is restricted to authorised vk111 personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
- Intrusion Detection: vk111 operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
- Data Breach Response: In the event of a confirmed personal data breach that poses a risk to affected individuals, vk111 will notify affected users within 72 hours of becoming aware of the breach, describe the nature of the data involved, and outline the remedial steps being taken.
Your Role in Security: vk111's technical measures work best when paired with good personal security hygiene. Use a strong, unique password for your vk111 account, enable two-factor authentication (2FA) from your account settings, and never share your login credentials with anyone — including individuals claiming to be vk111 staff. vk111 will never ask for your password.
10 Children & Minors
The vk111 platform is strictly restricted to persons aged 21 years and above. vk111 does not knowingly collect personal data from individuals under the age of 21. Registration requires confirmation that the user meets the minimum age requirement, and KYC verification is conducted to confirm age prior to processing any withdrawal.
If vk111 discovers or has reasonable grounds to believe that a person under the age of 21 has registered an account or provided personal data through the Service, all data associated with that account will be permanently deleted, the account will be closed, and any deposited funds will be returned to the payment source used. If you believe a minor has registered on the vk111 platform, please contact us immediately at [email protected] so that we can take prompt action.
11 Third-Party Services & Links
The vk111 platform integrates with third-party game providers, payment processors, and technology service providers to deliver its full range of features. While vk111 carefully vets all third-party partners and requires them to operate under data processing agreements that comply with applicable privacy standards, vk111 is not responsible for the independent privacy practices of those third parties.
Game content delivered by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is served via embedded iframes or API integrations. These providers may set their own cookies or collect anonymised session data in connection with game delivery. Please review each provider's own privacy documentation for details of their data practices.
Payment providers including bKash, Nagad, Rocket, Upay, and the banking partners listed in the Terms & Conditions operate as independent data controllers when processing your payment transactions. Their use of your financial data is governed by their own terms and privacy policies, which you should review separately.
12 Updates to This Privacy Policy
vk111 reserves the right to update, modify, or replace this Privacy Policy at any time in response to changes in applicable law, platform features, data processing practices, or regulatory guidance. When material changes are made, vk111 will publish the updated Policy on this page with a revised "Last updated" date and will notify active account holders via email or in-platform notification where the changes are considered significant.
Your continued use of the vk111 platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must cease using the Service and may request account closure by contacting [email protected]. vk111 recommends checking this page periodically to stay informed of any changes.
13 Contact & Privacy Complaints
vk111 takes privacy enquiries and complaints seriously. If you have a question about this Policy, wish to exercise a data subject right, or believe that vk111 has handled your personal data in a manner that does not comply with this Policy, please contact us using the details below. All contact information is provided as plain text — these are not clickable links.
- Privacy Enquiries Email: [email protected] (subject line: "Privacy Enquiry")
- Data Subject Requests: [email protected] (subject line: "Data Subject Request")
- WhatsApp: +880 1700 000111
- Live Chat: Available 24/7 via the vk111 platform (peak response 10AM–11PM BST)
vk111 will acknowledge privacy complaints within 5 business days and will endeavour to resolve them within 30 days. If you remain dissatisfied with vk111's response to your privacy complaint, you may escalate the matter through vk111's formal complaints procedure, details of which are available on request from [email protected].
Questions About Your Privacy?
Our support team is available 24/7 to answer any questions about this Privacy Policy, your data rights, or how vk111 protects your personal information. You can also explore our other policy pages for a full picture of how vk111 operates.